User Guide
For first-time customers
| The official Olympus online shop is an internet mail order shop operated by Olympus Seisakusho Co., Ltd.
If you have any questions, please contact us using the " Contact Us" form or the "Olympus Mail Order Group" listed below. Mail Order Group Telephone number: 052-931-6598 Fax number: 052-932- 2394 |
About delivery and shipping charges
| postage |
Delivery will be by Yu-Pack (Japan Post). |
| When multiple products are purchased at the same time | If you order multiple items in one order, the shipping fee will be the same as above. |
Payment Method
| Credit card |
The following credits are available:
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| Cash on delivery | Regardless of the purchase amount, a cash on delivery fee of 290 yen (tax included) will be charged. A handling fee of 290 yen will be charged for each delivery. Please give the total amount plus the cash-on-delivery handling fee of 290 yen to the delivery person. |
| Amazon Pay |
You can make purchases using the information stored in your Amazon account. This is a service that allows you to shop using your Amazon registration information without having to register as a member of the official Olympus online shop. First-time customers can avoid the hassle of registering as a member and sharing their address information, and can make payments and place orders using the credit card information and address registered with Amazon. *For more information about Amazon Pay, please click here . |
| PayPal |
Payment is made via PayPal. |
Returns and Exchanges
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Out of stock
| In rare cases, depending on the timing of your order, we may not be able to provide the product you ordered. In that case, we will contact you by email or phone. |
About Membership Registration
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To purchase products from our shop, it is very convenient to register as a member (free of charge).
Please enter your information and click the "Agree and confirm" button. You can still shop without registering as a member. |
To customers who have not received the email
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Customers who contact us using mobile phone email, smartphone email, or free email (Yahoo, Hotmail, Gmail, etc.) may not receive emails from Olympus Online Store. First, please check your spam folder or trash. You may be able to avoid this by setting up spam prevention. There have been many reported cases where emails are not sent or received using free email services (Yahoo, Hotmail, Gmail, etc.) even when the sending and receiving operations are performed normally and filters have not been set up. *Depending on your spam settings, you may not receive emails from the Olympus official online shop. If you do not receive an email, please set your email settings to allow the domain "olympus-thread-shop.jp" so that you can receive emails from the official Olympus online shop.
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